Privacy Policy

Information We Collect

Contact Information

When you contact us or submit our title triage form, we collect:

• Name and contact details (phone, email, address)
• Property information and ownership details
• Description of title issues and concerns
• Documents you choose to upload or provide
• Communication preferences and consent records

Property Information

To evaluate your title situation, we may collect:

• Property addresses and legal descriptions
• Ownership history and chain of title information
• Lien, judgment, and encumbrance details
• Tax records and assessment information
• Court records and legal documents

Website Analytics

We use analytics tools to understand how visitors use our website, including page views, time spent, and general location data. This information is aggregated and does not identify individual users.

How We Use Your Information

Service Delivery

• Evaluate your title situation and provide recommendations
• Coordinate with attorneys, title companies, and other professionals
• Communicate updates about your case progress
• Prepare necessary documents and facilitate closings
• Provide customer support and answer questions

Communication

• Send appointment reminders and status updates
• Provide educational content about title issues
• Respond to inquiries and support requests
• Send marketing communications (with your consent)

Legal and Business Purposes

• Comply with legal obligations and court orders
• Protect our rights and prevent fraud
• Improve our services and website functionality
• Maintain business records and documentation

Information Sharing

Service Providers

We share information with trusted professionals who help resolve your title issues:

• Licensed attorneys handling legal matters
• Title companies conducting searches and closings
• Court systems and government agencies
• Lenders, lienholders, and other stakeholders
• Technology providers supporting our services

Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights and the safety of others.

No Sale of Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

SMS/Text Messaging

When you consent to receive text messages from us:

• Message frequency varies based on your case needs
• Standard message and data rates may apply
• You can reply HELP for assistance or STOP to opt out
• We use your phone number only for case-related communications
• Carriers are not liable for delayed or undelivered messages

Data Security

We implement appropriate security measures to protect your information:

• Encrypted data transmission and storage
• Access controls and authentication requirements
• Regular security assessments and updates
• Secure document handling and disposal
• Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any significant data breaches as required by law.

Your Rights

You have the right to:

• Access and review the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent for text messaging

To exercise these rights, contact us at support@abcholdinggroup.com or call (123) 456-7890.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. This typically includes:

• Active case files: Duration of service plus 7 years
• Closed case files: 7 years for business and legal purposes
• Marketing communications: Until you opt out
• Website analytics: 2 years in aggregated form

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.